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Prediction in analtitycs based on data

  • May 10, 2023
  • 1 reply
  • 19 views

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Hi.  It would be helpfull if there would be an option to let analytics predits of certain results based on data that already exist within FreshDesk.  F.e. would be a forecast to a rise of workorders within certain timeframe so we could f.e. see is extra staff is needed.  

1 reply

vijaysharma20
Community Debut
  • Community Debut
  • May 10, 2023

Predictive analytics is a field within data analytics that is focused on using historical data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes based on historical data. The goal of predictive analytics is to identify patterns and relationships in data that can be used to make predictions about future events or behaviors.

Predictive analytics can be used in a wide variety of industries and applications, ranging from marketing and advertising to finance and healthcare. Some examples of how predictive analytics can be used include predicting customer behavior, forecasting sales, identifying fraud, predicting equipment failures, and diagnosing medical conditions.

To perform predictive analytics, data analysts typically use a variety of statistical and machine learning techniques, such as regression analysis, decision trees, neural networks, and random forests. These techniques allow analysts to build models that can make predictions about future events based on historical data.

It's important to note that predictive analytics is only as accurate as the data it is based on. Therefore, it's important to ensure that the data being used is accurate, complete, and relevant to the problem being solved. Additionally, it's important to continually refine and update predictive models as new data becomes available to ensure that they remain accurate and relevant. 

Thank you