Prepopulate fields from Querystring

Hey Chris,

Nice to see your post today !

This can be done via portal customization and I will convert this topic to a ticket so that I would be able to assist you better.

Regards,

Durga

Any chance we can get the solution here.? This is something I am interested in as well. I found this thread via google.

Hello,

It is possible to pass values to the ticket form using the portal customisation feature available on the Estate plan. The below script demonstrates the code to preset the subject field value as "required". This is how it looks like on the new ticket form when the user navigates from a specific link. The link in this case has been constructed to set the type value in the url as "test". ie. https://mycompany.freshdesk.com/support/tickets/new?type=test

<script>

jQuery(document).ready(function(){

  function getParameterByName(name) { // default code to be added to the newticketpage
      name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");
      var regex = new RegExp("[\\?&amp;amp;]" + name + "=([^&amp;amp;#]*)"),
          results = regex.exec(location.search);
      return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));
    } 

  
  var type_form = getParameterByName('type');
 
                   if(type_form == "test") // custom value here is set as "test"
  {
    jQuery('#helpdesk_ticket_subject').val("required"); // pre-populating the subject value

                       
  }

    
  
});
</script>

Cheers!

@Chase You can add a onchange() trigger to mimic the mouse click to select the type option. Please add this code to the existing script to get this working:

jQuery('#helpdesk_ticket_ticket_type').change();

Cheers!

Hello Chase,

Here's the complete script that can be used to auto-fill the type field and also mimic the click to display relevant dynamic sections.

<script>

jQuery(document).ready(function(){

  function getParameterByName(name) { // default code to be added to the newticketpage
      name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");
      var regex = new RegExp("[\\?&amp;amp;]" + name + "=([^&amp;amp;#]*)"),
          results = regex.exec(location.search);
      return results == null ? "" : decodeURIComponent(results[1].replace(/\+/g, " "));
    } 

  
  var type_form = getParameterByName('type');
 
                   if(type_form == "test") // custom value here is set as "test"
  {
    jQuery('#helpdesk_ticket_ticket_type').val("Test");
    jQuery('#helpdesk_ticket_ticket_type').change(); // mimicking the type value change

                       
  }

    
  
});
</script>

Hi Victoria & Patrick,

Yes, you can make use of this code to prefill any values present in your ticket form. 

Cheers!