Hi,
We use Freshdesk for about 3 month and we're still waiting to decide if we will go throught with it.
One of the most annoying feature is that by default we see all the response send by email.
So we have an accumulation of response.
For example we have a ticket send by mail :
Ticket Text : Hello i'm a ticket
We responde : Ok you are a ticket
The customer respond : Ok great
On the customer response we see :
- Ok Great
- Ok you are a ticket
- Hello i'm a ticket
So the full ticket look like this :
-Hello i'm a ticket
-Ok you are a ticket
- Ok Great
- Ok you are a ticket
- Hello i'm a ticket
So it's very difficult to read the ticket when there is more thant 2/3 response.
We have the problem with all of our customer (most of them use Outlook as a mail software)
