We recently sent out emails to a client of ours who had an auto-responder set up. Each time the auto-responder replied back to us, FreshDesk would automatically make a new ticket (even though the subjects were always the same). When that happened, FreshDesk would reply back to them with an automatic response, which would once again make their auto-responder reply back.
There are a few email headers which should be able to be used for this: http://stackoverflow.com/questions/154718/precedence-header-in-email as well as automatic detection of things in the subject line such as "Auto Response".
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Prevent Auto-Responder Wars
Hello,
As mentioned by
In case of any specific scenarios, please feel free to write to support@freshdesk.com. Our support agents would be glad to help you.
Cheers!
This is still an issue. Any chance we can get a setting similar to what Gmail has automatically baked in to their vacation autoresponder settings? Here is what Google states for their vacation autoresponder:
“[The vacation reply] sends an automated reply to incoming messages. If a contact sends you several messages, this automated reply will be sent at most once every 4 days.
If the same person contacts you again after four days and your vacation reply is still on, they'll see your vacation response again.”
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