Hi,
When we set up an automatic reply to an incoming e-mail, and the receivers contact also use a ticketing system with an auto-reply, Freshdesk creates a new ticket for each auto reply, and so it goes on and on in a loop if you dont manually exclude the email domain in the rule.
To use a ticketing system is not unique or distinctive anymore, and it would be nice to stop it before the loop starts between the different ticketing systems.
We have already added a rule to prevent these we know about and we are so far skipping 30+ e-mail domain, but we see the use of ticketing systems are increasing and there should be some feature that stops the system to create a new ticket when the e-mails comes from another ticketing system.
