I am using an automation to call an external WebHook whenever a Ticket is closed. However I don't want the WebHook to be triggered if the Ticket was closed due to it being merged.
I tried adding a "Merged" Tag to the Ticket like described in Inspired by https://support.freshdesk.com/support/discussions/topics/39126 (which worked). I run that automation before my webhook and the Tag is attached to the ticket.
However it does not seem to work in my Webhook. I suspect that there is a race condition where the Tag is not available yet. Or perhaps the merge closes the ticket before the Private note is attached.
Is there a way to do this?
