Preview the attachments just like Gmail while sending an email from within Freshdesk web portal.
That it useful, agent can double confirm the correct attachment (a picture usually) was uploaded and display proplably on ticket rely.
Closed for Voting
Preview attachments on reply
+12Hello,
On the new Freshdesk Mint interface, the agents can click on the attachment and have a good look at the image attachments. It is not just meant for a preview - we've enabled annotations for image attachments that lets the agents to highlight specific section of the image for better context.
Cheers!
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