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Preview Ticket while in the Edit Mode

Related products:Freshdesk
  • May 31, 2014
  • 2 replies
  • 17 views
T
Contributor

As an ADMIN USER, I need the ability to preview how a ticket form would look if I made edits to any part of the ticket form within the ADMIN module, SO THAT I do not have to exit the ticket editing screen to preview the changes I've made to the ticket.  This will allow me to "see' how it looks and make an immediate decision if I want to make further edits.

2 replies

aravind.sundararajan
Skilled Expert
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Hello,


You can click on the 'Goto Customer portal' option in the profile settings page and open up the new ticket form in a different tab. You could then make the changes to the ticket form in the current tab and then reload the new ticket page to see how the changes fit in the form.


Cheers!

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T
Contributor
  • trace.symonds
  • Author
  • Contributor
  • June 29, 2018

Hi Aravind,


Your solution would require me to publish the ticketing changes in order to preview in the customer portal.  The idea is to NOT have to publish because the changes may not be what you want.  As a creator, I would want to see what it looks like BEFORE I publish, similar to how we can see the articles in the KB before they are published.


Hope you are well!

Trace

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