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Primary group for agents

Related products:Freshservice
  • October 4, 2017
  • 3 replies
  • 17 views

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Where an agent is a member of multiple groups it would be helpful if we could flag one of those groups as the agent's primary group. This would be useful where creating rules such as auto assigning i.e when a ticket is opened assign it to the current agent and their primary group.

3 replies