Are there any differences in permissions, etc., between the "primary" email address and the other email addresses? We have several, and the default is the .freshdesk.com. I want to make sure that nothing will change if we switch the primary over to the email address from our own domain.
Also - does deleting a mailbox delete old tickets associated with that email?
Thank you!
Hello Melody,
Whenever a ticket is created via the portal, the ticket replies would be sent from the primary support email address. Apart from this, if a ticket is raised to another support address and if that support address is not verified in Freshdesk, then the ticket replies would be sent from the Global support mail. And deleting the mailbox will not remove the old tickets associated with that support email address.
Hope this helps!
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