Print Tickets

When I print a ticket, all comments are visible  I would like an option to mask the internal comments. We sometimes attach the printout to an invoice for our customers. I always have to check all the comments now.

This is one of the most basic things that has been overlooked. I am trying to use this system for a repair shop but there is no basic ticketing (without comments) or invoice printing available. This was submitted 9 months ago with zero votes and is not in progress yet? This is a VERY basic functionality folks. 

Anyone Else Not Like the Printing Issues that FreshDesk has?

Whilst I haven't had to use the printing yet the ability to print the ticket without private notes would certainly be a welcome addition.

Yes this is a show stopper for us, unable to consider moving from Zendesk until we can print a customisable ticket view including whatever fields we need.

Hello everyone,

Thank you for suggestions. We would like some inputs from you before we consider this feature. Could you please tell us your use case and any specific requirements that you may have.

@Remi had mentioned that some of the tickets were used as invoices, could you please tell us what information you would like to see when the tickets are printed?

Please shoot a mail with your answers to support@freshdesk.com.

Thank you

Hello Samyuktha, 

The most important feature would be a checkbox or so, so we can disable the printing of all private note's in a ticket. Most tickets contain many interactions. It would be nice if it was possible to select the interactions you would like to print. That way we can sent a simple invoice and attached a printout of the ticket. 

Company logo, footer / header would also be nice to have. 

Thanks for taking this in consideration.

Remi

Hi, 

thanks for looking in to this as a feature request. Currently we deal with a lot of walk-in customers. We enter a ticket at the counter, hit a print button and

generate a sheet they can sign.

This contains things like

Company logo(s)

Custom fields

Ticket number

customer footer and text, i.e. disclaimers, box to sign and date etc.

We also have another button for when the customer comes back to collect, this prints another custom form with other fields, like resolution, price, etc etc.

This is done in CSS so we can format it as we like really.

Hope that helps.

Thanks

Mike

What is the status of this? I really would like to be able to format a printed ticket with select fields. We use this for when tech support is finished with a ticket and we hand it off to another department. They eventually need to give an invoice to the customer with specific information. As it stands, it is just a data dump with little format. I'd like the company logo and ability to just list some of the fields but not all for this purpose.

Thanks!

I am now a paying customer, but I'm still in trial-mode. I agree with others above that this should be implemented asap. Any updates on the development status of this feature would be greatly appreciated.

I have to agree with the others, This should be a top priority since your competitors already have this. For me my VP likes to see in his hand the actual ticket info.

id say include the following also

Company logo(s)

Custom fields

Ticket number

Ticket status

customer footer and text, i.e. disclaimers, box to sign and date etc.

Hi, we have the same suggestion. Plus, we have problems to print the reports, there are without formatting, and what about option to export to a PDF, instead the print option.

Several customers are asking me about weekly or monthly reports and I cannot sent it to them on any way. 

I know you are the best with your freshdesk but what about do it the better support ticketing application?

About the previous comment, say that the time sheet report doesn't have option to print or save on pdf.

How about introducing the ability to have a class="no-print" around some elements and then :

@media print

{

.no-print, .no-print *

{

display: none !important;

}

}