A feature I would like to see in Freshdesk is that the priority sent with e-mails is coupled to a Priority in Freshdesk.
In outlook it is possible to attach a priority to an e-mail, like "high importance" and "low importance". To my knowledge, freshdesk does not take this parameter into account. It would be nice to assign this priority to a priority in freshdesk.
I agree, this would be a good way of creating tickets that are not classed as "Low Priority" (which means SLA's default to not having to respond very quickly).
+1We've just started using Freshdesk and this has come up as functionality which people are surprised doesn't exist. This topic was started 6 years ago so if anyone knows that it's been added subsequently could they mention it here?
Hello All,
Apologies for the delay in response in this thread.
We currently do not have the option to sync the priority between the emails and Freshdesk. But this seems to be an interesting idea. We’ll definitely pass on the feedback.
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