Hello!
I am looking for a way to add more detail to the Priority tags on Freshdesk. From what I can tell, there is not a way to modify the default Low/Medium/High tags.
This is the use case that I have, Ideally I would like the ability for people to select a defined priority with a description.
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Critical: Completely inhibited from operating in a normal capacity
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Major: Main operations severely inhibited, but some aspects of product or system are working as expected
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Minor: Able to operate with modified workflows
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Low: Issue has little to no impact on operations
Is there a way to acheive this?
