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Related products:Freshdesk
  • April 12, 2011
  • 3 replies
  • 21 views
H
Apprentice

Hi,

In order to use this as our helpdesk we would need to require users to log in to view any of the content (forums, solutions etc) as the content would not be for public consumption.

Is this an option?

Thanks

3 replies

G
Contributor
  • girish
  • Contributor
  • April 25, 2011

Hi Hilton,

We will analyze this further and wait for some more feedback from the market and consider taking it up in future.

Regards
Girish

J
Community Debut
  • james.mulvaney
  • Community Debut
  • September 6, 2013

Was this ever implemented?  How do we enable this feature?   We would like to post Announcements regarding System Outages etc that all our internal users can see without have to first log in.  But we don't want that kind of information viewable by anyone external (the public).

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can set the permissions for accessing portal content under Admin -> Portals -> Settings section.




Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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