Skip to main content
New Idea

Private Tickets

Related products:Freshdesk
  • February 16, 2023
  • 1 reply
  • 38 views
Hhowitt
Apprentice
Forum|alt.badge.img+1

Hi,

 

Is there a way to make a ticket private so that not everyone in the requesters company can see it.  This allows us to change the ticket types to include support and complaints 

1 reply

Jebas
Contributor
Forum|alt.badge.img+7
  • Jebas
  • Contributor
  • February 20, 2023

Hi @Hhowitt ,

Greetings from Freshworks Community!

I understand your concern. If we could have Company and Sub Company, that would be achievable, which is a feature request already. Our team is working on this. We would appreciate your patience in this case.

Regards,
Jebas.

Terms of UseAccessibility statement