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Related products:Freshdesk
  • Feb 16, 2023 5:02 PM UTC
  • 1 reply
  • 40 views
Hhowitt
Apprentice
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Hi,

 

Is there a way to make a ticket private so that not everyone in the requesters company can see it.  This allows us to change the ticket types to include support and complaints 

1 reply

Jebas
Contributor
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  • Jebas
  • Contributor
  • Feb 20, 2023 4:06 PM UTC

Hi @Hhowitt ,

Greetings from Freshworks Community!

I understand your concern. If we could have Company and Sub Company, that would be achievable, which is a feature request already. Our team is working on this. We would appreciate your patience in this case.

Regards,
Jebas.

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