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Proactive Outreach -- Why not just pick from existing customers??

Related products:Freshdesk
  • May 15, 2020
  • 2 replies
  • 42 views

The idea of the "proactive outreach" feature is great -- but why is it only possible to send an email outreach message to contacts that you import?  That seems like it might be a useful *option* to have, but not likely to be anyone's preferred way to do it.


Example: I want to send a product release or security announcement to all registered customers.  To do that today, I think I would have to first export all my Contacts, then import that exported list.  Much better would be if there was an option to either select individual contacts, or "all contcts", or all contacts in a group or segment.


Can this functionality be added?



2 replies

  • Active Contributor
  • June 4, 2020

I absolutely agree with this, I have the same issue whenever I carry out maintenance and want to notify people of stop/start times etc.


Choosing from specific people, segments or all would make this way easier and reduce risk to contacts details too.


Hello guys,


That's a completely understandable ask and we have this one already added to the list of requests. We would make to sure to make some noise when the feature is available.


Cheers!