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Problem with Android App on Google Pixel 2

Related products:Freshdesk
  • February 26, 2019
  • 1 reply
  • 35 views

I have a Google Pixel 2 that has problems most of the  time logging on.


  1. When I put in proper credentials Freshdesk logons, seems to show the main dashboard screen, then a sliding black screen moves from right to left with "Signed Out".  It is as if the App is logging me out as soon as I logon.
  2. If I enter incorrect credentials the App immediately responds incorrect credentials.  So this is not a credentials issue.
  3. If I use the credentials of another agent I get the same thing.
  4. I have uninstall the App and re-installed.  The App works fine for a period.. but then this behavior re-appears.  Anyone else have similar issues?

1 reply

aravind.sundararajan
Skilled Expert
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Sorry about the issue, @Mark. We'll investigate this and see what's preventing you from logging in.
Can you also please share the version of the app that you've installed on the phone?


Cheers!