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Problem with Android App on Google Pixel 2

Related products:Freshdesk
  • Feb 26, 2019 10:04 PM UTC
  • 3 replies
  • 61 views
Apprentice

I have a Google Pixel 2 that has problems most of the  time logging on.


  1. When I put in proper credentials Freshdesk logons, seems to show the main dashboard screen, then a sliding black screen moves from right to left with "Signed Out".  It is as if the App is logging me out as soon as I logon.
  2. If I enter incorrect credentials the App immediately responds incorrect credentials.  So this is not a credentials issue.
  3. If I use the credentials of another agent I get the same thing.
  4. I have uninstall the App and re-installed.  The App works fine for a period.. but then this behavior re-appears.  Anyone else have similar issues?

3 replies

aravind.sundararajan
Skilled Expert
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Sorry about the issue, @Mark. We'll investigate this and see what's preventing you from logging in.
Can you also please share the version of the app that you've installed on the phone?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    matthewcolers3
    Community Debut

    Has anyone figured out what causes the Freshdesk app to suddenly sign the user out on Pixel devices?

    Could clearing the app cache or checking background battery restrictions help prevent the session from being terminated?

    I’m curious if anyone found a reliable fix that worked without repeatedly reinstalling the app.

    Everett Sterling
    Community Debut

    I’ve seen similar Android app issues where the application works normally after reinstalling but later starts behaving unexpectedly again. It’s a good reminder that Android app compatibility and a reliable android game library can both depend on how consistently the app handles sessions, device versions, and updates.

    emilycarter
    Terms of UseAccessibility statement