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New Idea

Product Improvements

Related products:Freshservice
  • August 5, 2022
  • 0 replies
  • 37 views

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  1. Ability to add more than one managed software to a contract. Many license contracts may involve several different software applications. The limit of 1 managed application per contract is very frustrating and impossible to manage. We even have instances where the same software may be installed but as part of discovery is named slightly different, for example same software but might have “64 Bit “ as a suffix. There is no point adding multiple contracts as the number of licenses is impossible to consolidate.
  2. Workflows for Project Module, would be nice to be able perform workflows on projects such as submitting for approval, many projects will go through a lifecyle much like changes however currently there is no way to do this. Ability auto number the project key would be great as well. assuming this could be done by workflow.
  3. Offboarding module - We can onboard but not offboard?
  4. Allowing each module to send from different email addresses, for example, change request email notifications to be sent from email address other than default email address