'Product' in Rules

If you are talking about Observer rules, for example, you can.  When you pull down the list and see some fields, there is a search box.  Just start typing "product" into the search field and you will see the "Product" field appear in the list.  It took me a while to find this, but once I did and realize that any custom field I add to a ticket form can show up in these rules a whole new world of happiness was discovered.

Hello,

'Product' value can be used as a condition in automation rules. Here's a snapshot of the option:

Cheers!

What are the products? :)

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