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Product Support Emails cannot use for different products

Related products:Freshdesk
  • August 26, 2016
  • 1 reply
  • 9 views
C
Contributor

seems like an email cannot be shared when setup a new product?

is there a reason cannot re-use an email when setup a new product?

seems like user should have option to do so ...

thanks for the information

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The unique identifier in order to assign tickets to specific product would be the support email. It has to be an unique value to provide a personalised experience for the users and so sharing an email across products isn't supported.


Cheers!

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