Currently product notifications are displayed
- As a number next to the help button at the top toolbar
- As a number on the favicon of every open tab
I don’t mind reading about upcoming updates, but the Freshservice marketing team are in full swing and there is an update every day, sometimes more than once a day.
The product update notification updates the browser tab icon and is right next to the ticket updates notification icon, so I keep thinking I have a new ticket update when I look at Freshservice, but its just a sales message and is distracting.
My suggestion is to incorporate one or all of these:
- The product updates number should be a different colour, perhaps grey or blue
Blue product update example - The browser favicon should show ticket updates and not marketing updates. This would be a real boon for the product. Imagine being able to check your browser tabs to see if there was a ticket update!
- Product updates should have an opt-out option
- Product update notifications could be associated with an agent role, like admin or managers.
Some discussion has already occurred on another thread, see Disable products update notification | Freshworks Community
