+3We are using the Knowledgebase heavily and it is really painful regarding the editor/formatting. We also want to publish more comprehensive documents and this is currently not really good to accomplish with the actual knowledgebase. It would be great to get a better editor, Word import, Markdown editor….
Would be great to get feature like a professional KB:Create a Stunning Knowledge base with Document360
+3Agreed! The Solutions area of FS gets the least amount of development and it shows in their WYSIWYG editor.
Also, no way to leave a private note for other agents (feel free to upvote my request linked below 😉), automatically list available translations or an article, get any form of article analytics on articles, etc etc...
The FS product roadmap doesn’t include any improvements to Solutions other than something related to their virtual agent.
+3It’s also a little ironic that the color tool offered here when adding replies is more robust than the one they offer in FS.
+2Yup. Numbering especially is a real pain unless you want the entire article to have no line spaces. Our requester knowledgebase is currently held outside of the FS system because of the limitations.
+8Yup. Numbering especially is a real pain unless you want the entire article to have no line spaces. Our requester knowledgebase is currently held outside of the FS system because of the limitations.
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