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New Idea

Profile Section for Automation Inclusions

Related products:Freshservice
  • December 2, 2025
  • 0 replies
  • 16 views

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It would be great to have a section in an agent’s profile that lists out all the automations/workflows they are included in. This would be super helpful when an agent needs to be deactivated instead of having to go through every workflow to find where they are assigned a ticket or task, sent an email, etc. This would help the transition/offboarding process tremendously as to not miss any processes the deactivated agent was responsible for.