We love the fact that Freshservice has a Projects module so we can connect the dots on SR’s and INC’s as they relate to larger projects. The trouble I have as a manager is the Projects doesn’t have any overall activity page to show what tasks have been worked on within a specific time frame. Another oddity is that you can’t just click to mark a task ‘Complete’ and it automatically fall off the list. Instead you use task status as a way to keep up with what needs to be worked on. This isn’t very intuitive based on having worked in several other project specific platforms like Teamwork Projects and Asana.
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