I'd like to have an option on the "Your Tickets" function on the support portal to see tickets that the user has been cc'd on.
Closed
provide a link to tickets that a user has been cc'd on
This is useful for administrative support who have to submit tickets on behalf of people. Please include this functionality!!
Hi
Bit of an old ticket i see. This is a function customers are asking for and is something available in JIRA. Either that or is there a way that cc users can see the whole context of the ticket that was originally logged before being cc’d into it.
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