Similar to how we can quickly search, view and populate links to Solutions and Canned Responses on a ticket, I’d love to see the option to add links to Service Request forms.
Example use case:
We received an inquiry from someone in a new project manager role who wants to set up a Distribution group for their team, order equipment and request additional applications to support their work. In responding, I want to point them to specific forms they can use to initiate each of these requests which flow to different teams. Currently I must go to the portal and copy/paste each form link into my reply including formatting them nicely. Much easier would be an option I can click through to search for the appropriate Service Request forms and pop them into my reply all nicelly formatted already.
