When creating a new dashboard, the widget options are great for showing how the team as a whole is doing, but could we get options to show how an individual is doing, and even have that compared to the average for the whole team? e.g. be able to add widgets that are filtered by 'me' (e.g. the agent viewing the dashboard).
So we could have:
My unresolved tickets vs Unresolved tickets across the helpdesk
My average first response time this week vs Average first response time this week across the helpdesk
Same for things like number of interactive per ticket, average time to resolve a ticket, etc.
This would allow agents to see at a glance how they are performing.
Chris
