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New Idea

Provide Requester Group Options within Business Rules

Related products:Freshservice
  • October 7, 2024
  • 2 replies
  • 87 views

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For Requesters, within Business Rules, it would be fantastic if Conditions for Requester Group could be made available - just like they are for Agent Groups:

This would be particularly useful in dynamically controlling visible fields on forms based on a Logged In User’s Requester Group

Note: Initially raised here: 

 

2 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 8, 2024

Hi.

Thaks for sharing. Definitely a great idea.

 

Regards,


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  • Author
  • Skilled Expert
  • January 9, 2025

Just want to pop back in here and note that as of the Dec 2024 release notes this feature has been released…

Thanks Devs :)