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Provide Requester Group Options within Business Rules

Related products:Freshservice
  • Oct 7, 2024 7:56 AM UTC
  • 2 replies
  • 97 views

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For Requesters, within Business Rules, it would be fantastic if Conditions for Requester Group could be made available - just like they are for Agent Groups:

This would be particularly useful in dynamically controlling visible fields on forms based on a Logged In User’s Requester Group

Note: Initially raised here: 

 

2 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • Oct 8, 2024 10:56 AM UTC

Hi.

Thaks for sharing. Definitely a great idea.

 

Regards,


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  • Author
  • Skilled Expert
  • Jan 9, 2025 2:00 PM UTC

Just want to pop back in here and note that as of the Dec 2024 release notes this feature has been released…

Thanks Devs :)