Providing the Capability to Add Canned Forms to New Emails and Ticket Templates

The only places in Freshdesk where you can added a Canned Form you have created is in your replies to existing tickets via Canned Responses and to Automation Emails customers receive. With my work flow when speaking with customers over the phone, I have been utilizing the New Email feature email customers with instructions that includes a Canned Form. However, when I choose either the Canned Response or Ticket Template where I have added that Canned Form, it does not appear. It would be nice to have the placeholder for Canned Forms that are added to Canned Responses to be linked able, to be able to add them to Ticket Templates or just have it as an option in the email at the bottom to added a Canned Form.