Public Note via Hourly Triggers Automation

Currently we have a reminder go out after X amount of hours when the status is ‘Waiting for Customer input’. This will action “Send a Reply via email” adding a private note to the ticket at the time of triggering as well as send the customer an email.

For Customer Auditing we have been asked to allow this to appear as a Public Note on the ticket, currently there is no option for this.

The Idea is to allow Public Notes to be available as part of the Hourly Triggers Automation configuration.