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Pull all tickets I am watching into a list

Related products:Freshdesk
  • June 19, 2020
  • 1 reply
  • 51 views

Is it possible to set up an automation based on tickets where I am the watcher? 

If not, could I automatically add a tag to a ticket when I am added as a watcher? 

1 reply

hemanth.ramya
Community Manager
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  • Community Manager
  • August 25, 2020

Hello Jeanine!


To answer your questions:

1) Pull all tickets I am watching into a list --> Freshdesk provides a default ticket list view "Tickets I'm watching" (Tickets tab > Hamburger - Three horizontal lines option) to get the list of tickets where you are added as a watcher.

2) Is it possible to set up an automation based on tickets where I am the watcher? --> I'm afraid this is not possible as such. However, you can make use of tags/ticket fields to identify watcher tickets and set up automation accordingly.

3) Could I automatically add a tag to a ticket when I am added as a watcher? --> You can add tags automatically when you use automation to add watchers for tickets. Refer to the sample screenshot below for your reference:



Feel free to drop an email to support@freshdesk.com for any further queries in the furture. Cheers!