Push to Teams for Scenario Automations

Currently, we can use the ‘Push to Teams’ action in many of our automation rules as a way to connect with people that aren’t involved with customer support every day. This action does not appear to be available in Scenario Automations.

For example, if a customer adds a CSAT rating and comment, it is posted in the ticket. Some comments are worthy of posting to teams where other business units can follow along or reply - but it really depends on the context of the comment. We would like agents to be able to execute a scenario that posts to the appropriate channel in teams without having to go through all of the steps each time.