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Quick Change on Due By Repect Business Hours

Related products:Freshdesk
  • November 20, 2017
  • 1 reply
  • 9 views

When we change the "Due By" Date/Time with the quick click of Today or Tomorrow or even end of week, it goes to 11:59PM (Sunday for the end of week), making those quick clicks not very helpful for us.


I'd love for it to use our business hours (where "This week" would be Friday 4:59PM, in our case).  


Even if there was a spot to specify what those quick buttons use, I would happily manage that separate from Business Hours.

1 reply

  • Community Debut
  • April 26, 2018

I second this - if you don't painfully set the due date and time manually and set tomorrow, it sets the due time to 11:59PM when everyone is asleep and then is overdue in the morning!  Please use Business hours for this!