I don't see how this change below can be used by agents. If an agent clicks on the ticket icon of a customer in the Search Results, their ticket view will be changed and only show this customers tickets. When, the agent finishes the tickets from this customer, they will need to manually go back to their specific Ticket Views without the requester filter that is applied. Seems like this is counter intuitive, unless I am of course missing something...
Happy to understand how others are using the search?
Quick jump to a contact’s tickets from search: Clicking on the ticket icon in contact search result suggestions and in the results page now lets you quickly jump to the list of tickets from that contact.
