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Quick link to existing ticket?

Related products:Freshdesk
  • May 9, 2020
  • 1 reply
  • 16 views
M
Contributor
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Is there some format where I can enter a ticket ID and it auto-magically is saved as a link that ticket?


Looking for something like #1234



Or do I always have to copy the full URL into the note?

1 reply

G
Contributor

Completely agreed. Looking up for some tickets sometimes is a mess. Actually... When I try to search something up on the searchbox, it's like "send and forget", until the customer replies back, for instance.


Then, I've used previous text and might want to save the answer for another customer,  but looking up for that old info that I've sent after more 50 customers... That's such a pain.


Developers... Are you ever going to enhance the search system or not?

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