Skip to main content
New Idea

Re-assign tickets to company when re-assigning contacts to another company

Related products:Freshdesk
  • June 27, 2024
  • 0 replies
  • 16 views

Nicola.K
Apprentice
Forum|alt.badge.img

We have a customer with different teams in their company. They wanted to see all tickets within their team, but not within the whole company. So I thought I’d just create a new company for their specific team just to figure out that already created tickets are not re-assigned to the new company, when assigning the contacts of the specific team to the new company.

 

Can we have the tickets re-assigned to the new company when changing the company in a contact? Or do you have any other solution for me?