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Re Occuring Tickets

Related products:Freshdesk
  • July 23, 2014
  • 11 replies
  • 25 views
T
Apprentice

It would be great if there was a feature to schedule reoccuring tickets, i.e. for scheduled maintenance every x months/ weeks


This way scheduled activity can be put into an agents workflow and statistics for activity and work levels will not be reduced for routine maintenance.


Can we get this soon? I have seen a few people request this

11 replies

R
Apprentice

I would also love to see this implemented

D
Contributor
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  • david.barrett
  • Contributor
  • February 3, 2016

Would love to see this, I think you have it in Fresh Service so should be pretty easy to port it

J
Contributor
  • joshua
  • Contributor
  • August 26, 2016

+1 for the request!!  Please please please!!!


#recurring #reoccurring

P
Community Debut
  • paul_13696
  • Community Debut
  • March 24, 2017
+1. This would save me a lot of time! We have standard sets of tasks that repeat every week and month.

 

T
Community Debut
  • tiffany
  • Community Debut
  • June 13, 2017

This would be very helpful!!!

aravind.sundararajan
Skilled Expert
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Hello,


I'd love to discuss on the various scenarios where you'd like to create recurring tickets and what actions would the agent perform once the ticket is created. Plotting down the entire workflow will help us in understanding the need & scope of the feature.


If you're just looking to automate a reminder for a specific task, a simple recurring ticket creation can be achieved using your Google Calendar or any other calendar apps. You can just create a recurring event in Google calendar and add your support email address in the guest list. Google Calendar sends notification emails to guests before the event and you'd start receiving them as tickets in the helpdesk. You can also use a Dispatchr' rule to automate ticket assignment for specific groups or agents in the helpdesk.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
D
Contributor
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Hi Aravind


We have daily tasks we perform that need to be ticketed for customers to report on to ensure we are delivering the service they signed up for. We also use it for scheduling internal tasks that need to be carried out which affect customers but are reported in a different way.


We currently do this via Zapier using their scheduler functionality and we actually have to pay for this service and this is the only functionality we use it for.


FreshService seems to have this functionality so you have the codebase already, we just want it in Freshdesk


https://support.freshservice.com/support/solutions/articles/195641-schedule-recurring-tickets-using-scheduler-


Cheers

David



aravind.sundararajan
Skilled Expert
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Hello @David


Thanks for sharing your case here. We have recently introduced the Scheduled events endpoint for Serverless apps using which you can create a one-time or recurring schedules. Serverless apps are your typical background apps that execute on a server instead of the front-end component. More about this here.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
D
Contributor
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Realistically that looks like I might need to do some coding so would much rather it be made available via the interface as it is in Freshservice.

D
Contributor
  • doug_13226
  • Contributor
  • February 27, 2019

This would be very helpful to have for all the reasons above. +1

S
Contributor

Same here, this would be helpful but I can't do coding myself.

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