I see this topic has been brought up several times before and has been closed for voting each time. I believe this was on the roadmap for this year, but I don’t recall exactly when it was to be implemented if it was. It would be incredibly helpful to be able to re-order the Service Request Categories in a meaningful way. As it stands now the Service Request Categories seem to be randomly placed on the helpdesk portal and shift randomly if I re-order the categories in a workspace. Please make this option available as soon as possible, thanks!
New Idea
Re-order Service Request Categories
+5Same! We had to apply code to the branding page for the end user, but for the Agent portal, it is a total mess. There is no rhyme or reason to the order:
+8Hello
Also, please note that we closed all Ideas before 2022 because of the large volume but if there are any you would like me to re-open, please do leave a comment on it and I will open it for you. Hope this helps.
Ally
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