At present all forums can have new topics and replies created by users. While replies can be moderated, it would be good to have an option to have some forums where a user cannot post anything. For example, in an announcement forum it may not be desirable to have comments.
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Read Only Forums
+6Hey Dion, the 'Announcement' type forum in Freshdesk doesn't allow end-users to create post under it. Go to New Forum and select 'Announcement' under Forum Type:
Also, any topic created under any forum can be locked from users replying to the post. Go to Add Topic and enable 'Lock topic and prevent users from posting replies'.
+7I’d like to make forums read-only for specific companies. My use case is that distributors of our software should be able to view forum posts, but only customers should be able to participate.
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