Real time recording

 Hi there,

is it possible to use a real time recording in freshdesk?

For example Customer A has per month 6 hours support. Now he is opening a ticket in the system. For this ticket the agent need 2 hours to resolve the problem.

Can fresdesk calculate the time automatically so the agent see in the next ticket that the customer has 4 hours support for this month?

Or is there an App for this available?

Thanks.