At the moment, there is no place to find a summary of the breakdown of overdue tickets. On the dashboard, in unresolved tickets, it would be great if a filter could be added so that we could filter the numbers to show overdue only. That way, we can see in which ticket groups or agents have the overdue tickets. This way a supervisor can review and action remedial action with certain groups / agents.
Closed for Voting
Real Time summary of overdue ticket numbers
+12Hello,
With the revamped dashboards, there are quite a few live counters that display the number of tickets on a particular state. Clicking on either of these cards will take you to the respective ticket views.
Cheers!
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