We're in the process of implementing a webhook in a Workflow Automation. While believe we have set it up properly, the action we're attempting to get it to perform (create a new ticket in Freshservice), it doesn't seem to be functioning properly.
Unfortunately, we have no idea specifically where the failure is occurring as there is no notification of any kind that tells us the error occurring when the webhook is triggered.
We need Freshservice to provide a way to obtain notifications (either in-app and/or via email) when a Webhook fails.
Having these notifications will also be helpful at a later time in the event a Webhook fails for other reasons (service unavailable, outdated calls, etc.).
