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Recently Updated Articles Page

Related products:Freshdesk
  • July 12, 2016
  • 3 replies
  • 17 views

A page to show recently updated articles on the portal and within Freshdesk for customers and agents to be able to see recently updated articles.

3 replies

Hello Will,


I believe this feature is already available. You can display recently updated articles in your portal as follows:


            {% for article in portal.recent_articles limit:10 %}

              <li>

                <div class="ellipsis">

                 <a href="{{article.url}}">{{article.title | h}}</a>

                </div>

                {% if article.body_plain != blank %}  

                  <p class="article-excerpt">

                      {{ article.body_plain | h || truncate:80 }}

                  </p>

                {% endif %}

              </li>

            {% endfor %}



  • Author
  • Contributor
  • August 17, 2016

Thanks for that, it works nicely.


I still would like a dedicated page though (domain.com/recent-articles), I am having to add it to my home page for now.


I guess this can be done as well as explained on this page:


https://support.freshdesk.com/support/solutions/articles/83289-adding-a-new-tab-to-the-navigation-bar


Once the menu tab has been added, you can customize the page contents to display recent articles.