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New Idea

Recipient email groups

Related products:Freshdesk
  • May 3, 2023
  • 0 replies
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Kaley White
Contributor
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I’d like to automatically add several emails as recipients or cc’s on a ticket, perhaps using a group as you can in email clients such as Gmail. For example, I want an email group “Distributor A” that contains emails john@a.comjane@a.com, and sue@gmail.com instead of having to add each Distributor A email individually.