Hiya
Im really new and "green" to Freshdesk, every thing looks great so far... well appart from Recipient notifications
Steps working :
1. I am able to send emails to Freshdesk and can see them logged ok
2. I am able to reply to these, and they are received by the initiator
I have ensured the notifications are enabled in the admin >email_notifications > Requester notifications
Unfortunately the end user doesnt get the automatic response saying "Thankyou for logging a ticket its been assigned ticket # etc etc"
End user also doesnt get notified of ticket closure
Any help would be gratefully appreciated !
