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Recovery Option

Related products:Freshdesk
  • Sep 14, 2023 9:26 AM UTC
  • 1 reply
  • 9 views

speaktomrbharat
Community Debut

The ability to recover an email that is deleted by an admin account will be something good to have.  For eg, if someone with a collaborator access deletes something that was sent to an user or added as a comment accidentally, an admin account should be able to recover the deleted post within 30 days. Something like a “recycle bin” would be a good to have idea.

1 reply

mbackwater42
Top Contributor ⭐
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  • Top Contributor ⭐
  • Oct 7, 2024 6:08 PM UTC

I would extend this to just about anything on the platform. For instance, we just had a problem where a Solutions article with crucial information was accidentally deleted and had to be recreated from scratch, and memory, on very short notice. A simple 30-day window to restore things, everything, would be a huge help!