(Just creating a new topic as most others have been closed for comment)
I would like to +1 the requirement for Freshdesk to include the feature to allow the creation of recurring tickets.
These types of tickets are usually critical to OSH or compliance and therefore too critical to rely on a ‘Google Calendar’ to send the request through.
Also, yearly recurring tickets are so infrequent that you will not notice if those tickets are not being created by the ‘Google Calendar’ solution.
This really should be a built-in feature, not a paid-for extention.
Thanks
