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Recurring tickets on year to year

Related products:Freshservice
  • Sep 18, 2024 6:56 AM UTC
  • 1 reply
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It is necessary to be able to create recurring tickets on a year to year basis. New regulations in Europe (especially DORA) require organizations to perform certain activities every year on a recurring basis. Today we don’t have the option to select yearly in the dropdown list when creating a recurring ticket. Please add “Yearly” in the drop down list.

1 reply

  • Community Debut
  • Sep 19, 2024 1:06 AM UTC

Hi,

 

You are able to do this by selecting “Monthly” and then only selecting one month e.g. December. If you set the schedule to never end, it will raise a ticket every December. See below:

 

Not very intuitive, but this should work.