Skip to main content
New Idea

Recurring tickets on year to year

Related products:Freshservice
  • September 18, 2024
  • 1 reply
  • 36 views

Forum|alt.badge.img+3

It is necessary to be able to create recurring tickets on a year to year basis. New regulations in Europe (especially DORA) require organizations to perform certain activities every year on a recurring basis. Today we don’t have the option to select yearly in the dropdown list when creating a recurring ticket. Please add “Yearly” in the drop down list.

1 reply

  • Community Debut
  • September 19, 2024

Hi,

 

You are able to do this by selecting “Monthly” and then only selecting one month e.g. December. If you set the schedule to never end, it will raise a ticket every December. See below:

 

Not very intuitive, but this should work.