When a customer submits a ticket, they are redirected to the portal home page without any messages. There is no feedback that their ticket was submitted successfully. So users are submitting multiple tickets. Is there a way to either:
* send them to a custom thank you page after submitting a ticket?
* displaying a custom message after a ticket is submitted?
Antonio,
There indeed is a banner message that notifies the user who has submitted the ticket.
It is only the logged in users who are prompted with both this banner and also taken to the submitted ticket right away.
Cheers!
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